Why Customer Experience is Like Sex in High School
Customer Relationship Metrics
JANUARY 11, 2017
Buzzwords and rumors abound … stories about CEX attracting more customers by this provocative and alluring secret that only Victoria knows. doesn’t she work in marketing?!). Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. These are the results that are rooted in emotion.
67 
Let's personalize your content