Remove Call Logging Remove Customer retention Remove Social media contact Remove virtual call center
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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. As more customers seek to engage businesses through other channels than voice (e.g., Social media.