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Contact Center Terminology 2019 That You Need To Know

Dialer 360

A contact center in general term for any place or location where calls are made and received. In huge volume, for sale, customer service, marketing, telemarketing, and technical support. As well as other support or specialized business activities. Another, call center puts more emphasis on customer contact, CX.

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JustCall Vs 8×8: Who Can Seal Your Business’ Fate?

JustCall

Finally, the customer and technical support teams are readily available to assist customers in deriving more value from JustCall implementation. If anything, unreliable customer support is a major pain point for those who have been using 8×8 – even if it has been years!