A To Z Call Center Terminologies: Everyone Should Have Aware Of !
Dialer 360
SEPTEMBER 7, 2018
Suppose, press 1 for sale department, and press 2 for customer care executive. Automatic Call Distributor (ACD). It is a system, routes incoming calls to suitable contact center agents. For instance, the selection made by the customer agent through an automated attendant. Call Logging.
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