Call flow, Healthcare, Self service and Virtual Agent

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Call flow

Healthcare

Self service

Virtual Agent

Solving the Top 3 Concerns for Senior Contact Center Executives

EPIC Connections

FEBRUARY 19, 2019

Successfully implementing any automation technology requires that you first design smart processes and call flows to reach the end goal of increased efficiencies and lower operating costs. This redesign enabled the company to: Shift 150,000 calls per year to self-service. We solved it! We solved it! We solved it!

Contact Center

Contact Center Call flow Interactive Voice Response Self service

Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform

Uniphore

OCTOBER 21, 2021

This merger adds a new level of best-in-class automation to real-time agent-assisted interactions, and a superior agent performance and customer experience. Enhanced Self Service with Multimodal Capabilities. Superior Business User Friendly UX. Attended and Unattended RPA.

Interactive Voice Response

Interactive Voice Response Self service Call flow Virtual Agent

Customer Contact Central

Solving the Top 3 Concerns for Senior Contact Center Executives

Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform

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