Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential
Myra Golden Media
APRIL 11, 2023
Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it!
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