Call flow Caller satisfaction Study Surveys 
NobelBiz
FEBRUARY 7, 2022
Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior. According to a study, 62% of customers prefer to contact with businesses via email for customer support.
Callminer
OCTOBER 11, 2018
Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant. Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. Again, it requires certain research on your leads.
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