20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. The single most undervalued/overlooked call center metric which is not tracked by most contact centers is…”. Employee engagement. Agent Redundancy Rating.
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