20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Previously, he was the Director of Marketing and Customer Care for Urology San Antonio where he oversaw call center operations. Sure, call volume and handle time are important, but…”. Call-type tracking is also important. With smart-routing, companies can also boost employee morale.
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