Call Center Gamification Multi-channel support Self service 
OctopusTech
APRIL 25, 2019
Support Inboxes Accessible by the Entire Team. Freshdesk has also followed the unique gamification trend to rewards agents with points for each ticket that was solved successfully and in time. Through this, businesses turn customer support into an enjoyable experience, both for them and for the end customers. Call Center.
Hodusoft
AUGUST 9, 2023
That’s why, it’s not surprising to find, many BPOs and contact centers are doing whatever they can to increase their first call resolution rate. Here’s where multi-tenant contact center software can come in handy. Multi-tenant contact center software can efficiently manage customer interactions across various channels.
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