Hip Hip Hooray! Calabrio Customer is a Finalist for SWPP WFM Professional of the Year
Calabrio
APRIL 12, 2021
Although all agents are now working from home, the company previously operated three centers, seven-days and 14-hours per day processing approximately 2 million inbound phone, chat, email, and social media contacts per month. Some examples: Cost per call has decreased by 15%. The WFM team consists of 10 members.
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