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Contact Center Future Shock: Channels May Become Part of Our Past

Brad Cleveland Blog

Recently, I was reminded of this brief interview that I recorded with Jim Rembach of Call Center Coach. We discussed how channels are likely to be approached in the future.

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Contact Center Future Shock: Channels May Become Part of Our Past

Brad Cleveland Blog

While meeting with Jim Rembach of Call Center Coach at ICMI’s Contact Center Expo in Orlando, we discussed how channels are likely to be approached in the future.

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Contact Center Future Shock: Channels May Become Part of Our Past

Brad Cleveland Blog

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Contact Center Future Shock: Channels May Become Part of Our Past

Brad Cleveland Blog

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