Top Call Center Efficiency Metrics And How To Improve Them
Playvox
JUNE 22, 2023
Once these metrics or KPIs are in place, over time you will more easily find opportunities to improve upon CX and gain call center and agent efficiencies. Peak-Hour Traffic It’s important to know when your highest volumes of calls come in to be able to adequately schedule agents and have omnichannel support readily available.
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