call center workforce Customer emotions Morale Training 
NobelBiz
FEBRUARY 21, 2023
And this is essential in conjunction with training and onboarding. The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customer emotions and understand ambiguous statements.
NobelBiz
FEBRUARY 15, 2023
And this is essential in conjunction with training and onboarding. The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customer emotions and understand ambiguous statements.
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