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Artificial Intelligence and the Future of Cisco Contact Centers

Cisco - Contact Center

The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs.

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Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers

Cisco - Contact Center

The world is flattening; thus, with the business becoming increasingly global, the existing language barriers demand new solutions across vertical markets, especially when dealing with a company to a consumer. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions.