7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift
Hodusoft
FEBRUARY 29, 2024
Limited Multichannel Support Multichannel, if not omnichannel support, is extremely important in today’s time. Customers today communicate through various channels, such as phone, email, chat, and social media. As per data from Webinar Care, nine out of every ten customers expect interaction with brands across multiple channels.
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