Global Response
FEBRUARY 13, 2022
As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Multi-channel contact centers vs. traditional call centers.
Global Response
FEBRUARY 13, 2022
Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. However, a call center’s primary goal is to provide exceptional telephone support. Call center benefits. Call centers handle a lot of customer data.
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