call center software Schedule adherence Self service virtual call center 
Noble Systems
MARCH 19, 2021
Call Center Software for SMB. Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees). Cloud Contact Center for SMBs.
Babelforce
NOVEMBER 30, 2022
Estimated wait time is an estimate – usually calculated on a rolling basis by call center software – of the length of time a caller will have to wait in a queue before an agent answers. Schedule adherence. Call center schedule adherence is a percentage measure of how well agents stick to their schedules.
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