Remove call center software Remove call center workforce Remove Interactive Voice Response Remove virtual call center
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Artificial Intelligence and the Future of Cisco Contact Centers

Cisco - Contact Center

Video on SalesConnect: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance. Video on YouTube: Cognitive Contact Centers Voice Transcription Translation. Cisco blogs: Cisco Artificial Intelligence in Contact Centers: Conversational IVR. Cisco blogs: Hybrid Chat for Cisco Journey Solutions.

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Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

Cisco - Contact Center

An intuitive conversational IVR, powered by Google Dialogflow improves customer self-service experiences over the phone by easily adding modern speech interfaces to existing self-service options.

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Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers

Cisco - Contact Center

Video on SalesConnect: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance. Video on YouTube: Cognitive Contact Centers Voice Transcription Translation. Cisco blogs: Cisco Artificial Intelligence in Contact Centers: Conversational IVR.