How to Start a Call Center From Scratch: Your Guide to Scaling a Wildly Successful Customer Service Team
SharpenCX
FEBRUARY 4, 2021
Creating agent schedules Reporting on call center metrics Regular agent coaching and training Hiring and onboarding new agents Handling escalations Performance reviews. Keep in mind, most call centers typically spend 60-70% of their budgets on FTE costs, covering wages and salaries for employees.
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