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What is call center technology?

ViiBE Blog

The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. Predictive dialers use algorithms to reduce wait times for agents and customers on the line. There are different types of call centers.

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Contact Center Trends 2021: The CX Watershed

Fonolo

Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Source: The Contact Center Satisfaction Index Mid-Year 2013.