Remove Call center experience Remove Customer Support Remove Entertainment Remove outsourcing
article thumbnail

100+ Customer Experience Stats to Prepare for 2023

CCNG

Lumoa , 2018) Getting buy-in from the executive team, knowing about available resources, and justifying the need for those resources are among the main challenges for the customer support teams. Support Driven, 2018) 72% of companies don’t review customer experience metrics or share them with all employees regularly.