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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer first, and at the core of your business.

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How to Eliminate Hold Time in Your Call Center

Fonolo

The best way for a call center to stand out as a leader is through the customer experience. It’s no surprise that an exceptional experience leads to more satisfied consumers, who continue to spend more money. How to Calculate Average Hold Time in a Call Center. Long call handling times.