Calibration, Call Logging, Coaching and Customer Support

How To Set Up Excellent Call Center Calibration sessions?

NobelBiz

FEBRUARY 15, 2023

You must assist the call center in ensuring the accuracy of its quality measurement procedures. Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole.

Calibration

Calibration Call Center Call Logging Quality management

JustCall vs CloudCall: Which is the Best?

JustCall

APRIL 5, 2023

Numbers aside, the customer reviews for CloudCall can expose some pressing issues such as incorrect billing, poor customer support, or loss of connectivity. On the other hand, JustCall customers are all praises for prompt action during issue resolution, transparent pricing, and excellent uptime.

Interactive Voice Response

Interactive Voice Response CRM Multi-channel support Analytics

Customer Contact Central

How To Set Up Excellent Call Center Calibration sessions?

JustCall vs CloudCall: Which is the Best?

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