Contact Center vs. Call Center: Which Is Best For Your Company?
Quality Contact Solutions
JANUARY 21, 2022
It’s also worth mentioning that the terms call center, contact center, business process outsourcing (BPO) , and omnichannel are often used interchangeably these days. This type of service is also referred to as Business Process Outsourcing (BPO). This scenario is often referred to as omnichannel.
Let's personalize your content