Brand ambassadors Customer Support First call resolution industry standards 
aircall
MARCH 12, 2021
Consumers value businesses that are willing to go above and beyond the standard to give them a good customer experience. If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. First call resolution.
Tethr
OCTOBER 2, 2020
A cheat-sheet on how to improve your customer effort score with Tethr. One customer interaction can undermine an entire customer experience. Today’s customers are engaging everywhere: from social media and open text messengers to live chatbots, email and SMS. Especially the last part of that interaction.
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