The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard
SharpenCX
MAY 19, 2020
They feel a stronger bond to their organization’s mission and purpose, making them more effective brand ambassadors. Think about how this translates in your contact center. Either you hit the metrics and drive home important business outcomes or you don’t. Sounds pretty great, right? Succession Planning.
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