Remove Brand ambassadors Remove Contact center software Remove Metrics
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The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard

SharpenCX

They feel a stronger bond to their organization’s mission and purpose, making them more effective brand ambassadors. Think about how this translates in your contact center. Either you hit the metrics and drive home important business outcomes or you don’t. Sounds pretty great, right? Succession Planning.

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7 Tips for Training Call Center Agents Effectively

VocalCom

Lastly, agents cannot be expected to succeed without knowing their brand’s objectives. In addition to helping them understand the brand’s history and values, it’s essential to define objectives. Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals.

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Customer Centricity: How to Build a Strategy Around Your Clients?

NobelBiz

Customer Lifetime Value or also CLV is a critical metric that allows your firm to calculate the total profit created by its customers over the course of their relationship with you. In today’s fast-paced industry, getting quick, concrete, and actionable advice for real-life problems is essential, especially for contact center professionals.