3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance
Customer Service Life
SEPTEMBER 7, 2018
This article originally appeared on the CustomerThink blog as part of my monthly column on June 12, 2018. Not long ago I saw a demo of a cool product for gathering customer feedback called Stella Connect. This can potentially allow your quality team to review more interactions (up to 100%). Click here to read the original.
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