5-contact-center-tech-upgrades-to-consider-in-2019 Blog Related Topics 
Customer Service Life
FEBRUARY 4, 2019
The text of this article originally appeared on the ICMI blog on December 5, 2018. There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. Slack has revolutionized contact center communication.
Customer Service Life
JUNE 17, 2019
This article was originally published on the FCR blog on May 24, 2019. I hope that’s a freeing thought for folks out there who might feel like they’re doing quality wrong in their contact center because they’ve not yet gone high tech. Click here to read the original. Let’s get real for a minute.
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