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Remove Big data Remove Customer emotions Remove Wait times Related Topics
Call Logging Gamification Customer retention Average Handle Time Journey mapping Service level Analytics Feedback Customer Care Interactive Voice Response More Related Topics >
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Call Center Optimization: Big Data Analytics

Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. This transformative approach streamlines operations and significantly enhances the quality of customer interactions. Understanding big data analytics in call centers First off, what is big data analytics?

Big data 62
Big data Call Center Analytics Interactive Voice Response 62
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Customer Experience in Financial Services: A Comprehensive Guide

Balto

SEPTEMBER 12, 2023

Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. This ensures that the customer can get their problem solved as quickly as possible with minimal wait time, fewer call transfers, and less back and forth.

Customer Experience 52
Customer Experience Customer centricity Coaching Analytics 52
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