Remove Big data Remove Customer emotions Remove Customer Service Remove Gamification
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Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

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Customer Experience in Financial Services: A Comprehensive Guide

Balto

Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. The Balance of Digitization and Human Touch Many financial services providers have adopted AI-powered solutions to improve customer experience.