Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Call Center Trends 2017.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. It’s a buyer’s market for businesses seeking to set up an effective omnichannel strategy.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54