Performance Management Bridges the Divide Between Big Data and Big Knowledge
Aspect
AUGUST 26, 2019
The more you know about the details of what’s happening in your operation, the better you can be at deciding whom to hire, whom to coach, what training to require, when to request voluntary OT, how many people to staff for chat and 1,000 other issues. The contact center is drowning in information but starving for knowledge.
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