In the midst of technological advancement in contact centers, it pays great dividends to remember people still matter
Robert Davis
OCTOBER 12, 2017
Artificial intelligence (AI), chatbots, omnichannel, cloud, big data and speech analytics (just to name a few) are disrupting 25 years of traditional thought about customer service. The rise of AI and chatbots in the customer experience model is going to change how we interact with customers.
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