In the midst of technological advancement in contact centers, it pays great dividends to remember people still matter
Robert Davis
OCTOBER 12, 2017
Artificial intelligence (AI), chatbots, omnichannel, cloud, big data and speech analytics (just to name a few) are disrupting 25 years of traditional thought about customer service. can make for a more complex customer journey for your customers. Are they observing and coaching? By Brad Baumunk , President and COO.
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