Best practices, Gamification, industry standards and Service level

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Best practices

Gamification

industry standards

Service level

Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center

Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.

Contact Center

Contact Center Gamification Abandon rate Call Center

What’s Holding Back the Contact Center Industry?

Fonolo

OCTOBER 3, 2018

Just like in many industries, contact centers have their own workplace hazards, and a focus on best practices for dealing with them in a humane way will improve a contact center by leaps and bounds. For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line.

Contact Center

Contact Center contact center workforce Gamification Call Center

Customer Contact Central

Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center

What’s Holding Back the Contact Center Industry?

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