Best practices call center professionals Knowledge Base Scripts 
Fonolo
JUNE 17, 2015
Curate a knowledge base. What is call center training? Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Call Center Training Best Practice.
Fonolo
NOVEMBER 17, 2020
And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve. A Knowledge Base is Crucial to Online Services.
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