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Remove Best practices Remove Calibration Remove Call Logging Remove Quality management
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Call Center optimization: Tools and best practices to increase performance

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Best practices 105
Best practices Call Center Interactive Voice Response First call resolution 105
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How To Set Up Excellent Call Center Calibration sessions?

NobelBiz

FEBRUARY 15, 2023

You must assist the call center in ensuring the accuracy of its quality measurement procedures. Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. How are they performing compared to the standard you’ve set?

Calibration 52
Calibration Call Center Call Logging Quality management 52
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