Best practices Big data Chatbots First call resolution 
Comm100
JUNE 5, 2018
Second, call center agents get access to a sea of information and can sort out complicated issues that cannot be solved by self-service functionality. Here are some more ways AI can be used in the call center. Capturing Customer Data. This can include routing a call to a customer care agent or a chatbot.
Fonolo
NOVEMBER 17, 2020
Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. As of last year, only 43% of call centers had a high understanding of KPIs.
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