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Call Center Monitoring: How to Benefit Your Customers and Your Team

aircall

Your team’s phone presence has a direct correlation with the contentment of your customers, since it affects their experience of dealing with your business. The customer experience is the newest competitive battlefield. One good standard to consider here is the articulation of two metrics: Net Promoter Score and Average Length of Call.

article thumbnail

Call Center Monitoring: How to Benefit Your Customers and Your Team

aircall

Your team’s phone presence has a direct correlation with the contentment of your customers, since it affects their experience of dealing with your business. The customer experience is the newest competitive battlefield. One good standard to consider here is the articulation of two metrics: Net Promoter Score and Average Length of Call.

article thumbnail

Call Center Monitoring: How to Benefit Your Customers and Your Team

aircall

Your team’s phone presence has a direct correlation with the contentment of your customers, since it affects their experience of dealing with your business. The customer experience is the newest competitive battlefield. One good standard to consider here is the articulation of two metrics: Net Promoter Score and Average Length of Call.