Benchmark call center professionals Groups Self service 
Fonolo
APRIL 24, 2018
About: This is a two-for-one deal from cloud call center vendor Five9. They commissioned Zogby Analytics to ask questions about the modern customer experience to two distinct groups: consumers and business decision makers (BDMs). They produced two reports, one for each group. Who wrote it: Call Centre Helper.
Fonolo
APRIL 24, 2018
About: This is a two-for-one deal from cloud call center vendor Five9. They commissioned Zogby Analytics to ask questions about the modern customer experience to two distinct groups: consumers and business decision makers (BDMs). They produced two reports, one for each group. Who wrote it: Call Centre Helper.
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Pointillist
NOVEMBER 11, 2019
—McKinsey & Company To use FCR in your call center effectively, you need to understand more about what it is and how to calculate it. You also need to know why First Call Resolution is important, along with standard benchmarks and emerging FCR trends. What is First Call Resolution?
Fonolo
JUNE 17, 2015
Small group training sessions & discussions. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! Handpicked related content: 7 Things Great Call Center Managers Do Every Day. Hold small group training sessions discussions. Online learning.
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