Benchmark call center professionals Examples Feedback 
Balto
OCTOBER 20, 2022
For example, if it’s essential that most of your customer calls are resolved in a set amount of time, a QA program can be implemented to help track this to see how your agents are doing against a given benchmark. That’s why it’s so important to have a call center QA program in place.
Fonolo
APRIL 24, 2018
Compare, for example with State of Customer Care report we covered here. See our whitepaper for more on this topic The Contact Center Playbook for Improving Customer Satisfaction. Our favorite chart: Customer Experience Transformation Benchmark Study. Who wrote it: Call Centre Helper. Who wrote it: NICE-InContact.
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Fonolo
APRIL 24, 2018
Compare, for example with State of Customer Care report we covered here. See our whitepaper for more on this topic The Contact Center Playbook for Improving Customer Satisfaction. Our favorite chart: Customer Experience Transformation Benchmark Study. Who wrote it: Call Centre Helper. Who wrote it: NICE-InContact.
Fonolo
JUNE 17, 2015
On top of that, each new employee should have a benchmark assessment during a one-on-one session (we’d suggest on live calls) to highlight areas where they need to improve from the start. The rest of the groups then give feedback to them and continue with their opinion. Together, the two work like magic!
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