Fonolo
APRIL 24, 2018
Being “preferred over email” is definitely a significant milestone. See our whitepaper for more on this topic The Contact Center Playbook for Improving Customer Satisfaction. Our favorite chart: Customer Experience Transformation Benchmark Study. Who wrote it: Call Centre Helper. Who wrote it: NICE-InContact.
Fonolo
APRIL 24, 2018
Being “preferred over email” is definitely a significant milestone. See our whitepaper for more on this topic The Contact Center Playbook for Improving Customer Satisfaction. Our favorite chart: Customer Experience Transformation Benchmark Study. Who wrote it: Call Centre Helper. Who wrote it: NICE-InContact.
Fonolo
JUNE 17, 2015
Although we’ll do the majority of training outside of the classroom, this kind of formalized learning environment definitely has its place. On top of that, each new employee should have a benchmark assessment during a one-on-one session (we’d suggest on live calls) to highlight areas where they need to improve from the start.
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