Benchmark call center professionals Customer effort Customer Service 
Fonolo
APRIL 24, 2018
Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. That makes sense, but the term “customer effort” is so nebulous, it’s hard to extract much meaning from this data point. This lines up with our experience selling a call-back solution.
Fonolo
APRIL 24, 2018
Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. That makes sense, but the term “customer effort” is so nebulous, it’s hard to extract much meaning from this data point. This lines up with our experience selling a call-back solution.
Expert insights. Personalized for you.
99 
Let's personalize your content