How to Start a Call Center From Scratch: Your Guide to Scaling a Wildly Successful Customer Service Team
SharpenCX
FEBRUARY 4, 2021
Your budget will dictate if you can hire new agents in a physical location, or if you’ll need to opt for a virtual call center , so you save money on new infrastructure and desk space. Keep in mind, most call centers typically spend 60-70% of their budgets on FTE costs, covering wages and salaries for employees.
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