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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank. Talkdesk CX Cloud contact center – Talkdesk, Inc.

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Best Contact Center Software in 2023

JustCall

You get the benefit of pre-trained, industry-specific AI modules for niche businesses like banking, finance, retail, etc. Cons: Even for an enterprise-level solution, Talkdesk may be a little pricey at $75 per user per month. Use Live Chat Many of the contact center software today come equipped with the functionality of live chats.