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Remove B2C Remove Call flow Remove First call resolution Related Topics
Automatic Callback Calibration Gamification Abandon Call Call Logging Contact center software Wait times Abandon rate Interactive Voice Response Quality management More Related Topics >
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Call Center optimization: Tools and best practices to increase performance

NobelBiz

FEBRUARY 27, 2024

Hold Queues : Ensures calls are answered promptly, minimizing wait times. Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. This increases the likelihood of first-call resolution. Key Performance Indicators (KPIs) provide valuable insights.

Best practices 104
Best practices Call Center Interactive Voice Response First call resolution 104
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

Customer-related data include filters based on demographics and historical connection rates based on time of day to determine how many lines to call out per agent. Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls.

Best practices 98
Best practices Call Center Gamification Contact center software 98
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