Average Handle Time Customer Support Multi-channel support Multichannel 
Global Response
FEBRUARY 13, 2022
What is a Multi-Channel Contact Center? Ready to increase customer engagement and satisfaction, reduce average handle time and grow sales? Then it might be time for you to consider a multi-channel contact center for your business. So what is a multi-channel contact center?
Netomi
NOVEMBER 8, 2021
They can recommend responses to agents or even coach agents in real-time. Attrition for customer support agents is one of the highest (with turnover rates between 30-40%), which leads to significant hiring, training and onboarding costs. The most advanced help desk platforms use a combination of human and machine intelligence.
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