Average Handle Time Customer effort Self service Workshop 
NobelBiz
AUGUST 28, 2023
Multichannel Maze According to CustomerThink , a noteworthy 40% of organizations are cranking up the dial on self-service IVR software, making it crystal clear that omnichannel self-service is taking pole position in the call center’s roadmap to the future. Unified customer data for personalized interactions.
delighted
SEPTEMBER 20, 2019
For example, a mere 10-20 years ago, a customer service rep might be needed to complete a basic transaction or share features and benefits to make a sale. Flash forward to today’s tech-driven self-service economy and 70% of customers expect to be able to “help themselves” on a company’s website or application.
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