Average Handle Time Caller satisfaction Interactive Voice Response Wait times 
NobelBiz
FEBRUARY 7, 2022
An IVR, or Interactive Voice Response, is a system that interacts with inbound and outbound calls for a business by using voice prompts or text-to-speech with various pre-recorded alternatives. The caller can select the best option for him by using the telephone keypad or by speaking.
Calltools
JUNE 9, 2021
How many callers hang up before an agent picks up or solves an issue? High levels could mean your inbound calls are experiencing too high of wait times or your agents aren’t resolving issues fast enough. Time in Queue. Similar to time in a queue is the answer speed. After Call Work Time. Average handle time.
Dialer 360
SEPTEMBER 10, 2019
The other thing is the support you get an average of how many calls reps’ able. Average Wait/Hold Time. Entirely, the strategy above and average the wait time more necessary. Besides, time contributes to more frustrated customer and potential incline. Average Handle Time.
Expert insights. Personalized for you.
52 
Let's personalize your content